Vendors stop caring after the sale.
The hardware ships, the warranty language is thin, and getting a technician to a site months later is a negotiation every time.
For CPOs running multi-vendor charger fleets
One maintenance contract for every charger, whatever the brand.
Five hardware vendors means five AMCs, five escalation paths, and no one who owns the fix. Urjza detects the fault and resolves it within 48 hours from detection, or you get service credits.
Vendor neutral · No minimum fleet size · 48-hour resolution SLA
The problem
A mixed fleet has a service gap, not a visibility gap.
Your AMC cost scales with vendor count, not fleet size.
Every brand wants its own contract, its own minimums, its own service window. Five vendors is five bills for one job.
Nobody owns the fix end to end.
The CMS raises an alert. The vendor debates whether it's their part. The charger stays dead while that gets settled.
The offer: Charger Care
One contract. One number to call. Every brand covered.
Fault detection is the mechanism. Resolution within 48 hours is the offer. The clock starts the moment a fault is detected and stops when the charger is working again.
Detect
Alert
Dispatch
Resolve
Close
48-hour SLA clock runs from detection, not from your approval.
Included in the AMC
Continuous fault detection across every vendor in the fleet
Half-yearly preventive maintenance visit, free
Standing dispatch authorisation, so resolution starts without waiting for an approval email
15% off the spare parts bill
First 10 corrective on-site visits at 50% off standard labour rates
Billed separately
This is a non-comprehensive AMC.
Spare parts, at cost, with the AMC discount applied
On-site corrective visit labour, per visit
Pre-existing faults found at onboarding, quoted after a joint fleet inspection
Already have a CMS?
Your CMS tells you a charger is down. It doesn't send anyone.
Urjza is not a CMS and does not replace one. It works alongside whatever platform you already run. The difference is what happens after the alert fires: we own the resolution, across every brand in your fleet, under one contract with one SLA.
SLA and service credits
The commitment is financial, not best-effort.
48 hours
Resolution SLA
From detection to a working charger.
2%
Service credit
Of that charger's annual AMC fee, per 24-hour block of delay.
20% / 30%
Credit cap
Capped at 20% per incident and 30% per charger per year.
Onboarding
Onboarding is a survey, not a software install.
- 01
Joint fleet inspection
We walk the fleet with you, brand by brand, and log the condition of every charger.
- 02
Pre-existing faults quoted separately
Anything already broken is priced after the inspection, never folded silently into the AMC.
- 03
Detection goes live
You provide read-only API access to your CMS. Detection starts across every vendor in the fleet, with no hardware swap and no rollout on your side.
- 04
Contract starts
The AMC term begins once detection is live and the fleet baseline is agreed with you.
Integration
One API key from your CMS. That's the whole integration.
Your CMS already collects charger logs and diagnostics. Give us read-only API access to it and we start reading from that feed: detecting faults, tracking downtime, and dispatching the fix. Nothing gets installed on your side, no hardware is swapped, and your CMS keeps running exactly as it does today.
Your CMS
Read-only API access
Urjza detection and dispatch
Read-only access, scoped to logs and diagnostics. Urjza cannot control or configure a charger.
Nothing to install, no hardware, no change to your CMS. It runs alongside what you already have, with no rip-and-replace. Setup is a credential, not a deployment.
Revoke the key at any time and the connection stops. TLS on every call.
Who it is for
Built for asset owners who need one partner for the fleet.
Multi-vendor CPOs at scale
Running 100+ chargers across more than one hardware vendor, where every brand is a separate AMC today.
Uptime-obligated sites
Operators with highway and scheme-installed sites that carry contractual or tender uptime obligations.
Asset owners who need a neutral partner
Owners who want a maintenance partner who isn't the vendor that sold them the box.
Why Urjza
We put money behind the SLA.
Urjza carries the risk of the fix. If resolution slips past 48 hours, service credits come off your bill. The commitment is financial, not a best-effort promise.
FAQ
Common questions
The AMC covers continuous fault detection across every vendor, a free half-yearly preventive visit, standing dispatch authorisation, 15% off spare parts, and your first 10 corrective visits at half the standard labour rate. Billed separately: spare parts at cost with the discount applied, corrective-visit labour per visit, and any pre-existing faults found at onboarding.
One contract covers the whole fleet. When detection flags a fault, resolution starts under a standing dispatch authorisation you give us at onboarding. There is no per-incident approval email, and no argument about which vendor owns the part while the charger sits dead.
You get service credits: 2% of that charger's annual AMC fee for every 24-hour block past the deadline, capped at 20% per incident and 30% per charger per year. Credits apply against your next invoice.
No. The AMC is priced per charger per year with no fleet minimum. It is an annual contract, paid upfront.
A joint fleet inspection first. We walk the fleet brand by brand and baseline every charger. Pre-existing faults are quoted separately. Then detection goes live and the contract starts. The technical side is one read-only API credential; the real work is the physical inspection.
No. Urjza is not a CMS and doesn't replace one. It runs alongside whatever platform you already use, connecting to it read-only through its API rather than replacing or reconfiguring it. The difference is that we own the resolution after the alert fires.
Yes. For CPOs reporting to lenders, site hosts, or scheme authorities, Urjza can attest to uptime and session data as a neutral party. That work is described on the audit page.Read about audit engagements →
One contract for the whole fleet. Starting with a 20-minute call.
Tell us your vendor mix and fleet size. We'll walk you through coverage, the SLA, and what onboarding looks like.
Book a 20-minute callPrefer email? Write to partnership@urjza.com